Sixty K was founded in May 2008 with a view to providing a compelling alternative to the traditional BPO and contact centre outsourcing partner. The Board and Management of Sixty K realised that the ultimate competitive advantage a company can have is not only the provision of World Class Customer Service but one that is Legendary.
Following the acquisition of our first building, an empty shell, in June 2008 we installed 47Km of cabling, 450 workstations and associated switches, ACD, CTI and dialling equipment. Connected to two fibre telephony networks and recruited and trained over 100 personnel enabling us to start taking our Clients’ customer calls and emails within 5 weeks.
Since then we have steadily grown both in size and stature opening our second facility, in Sofia, Bulgaria in August 2011 with a further 200 seats, with the potential for 400 more, and now operate in over 20 different languages, through all channels of communication such as voice, email, live chat, fax, forums, etc., and are planning a third facility that will be opened in Belgrade, Serbia towards the end of 2012.
In 2010 Sixty K became ISO9001:2008 accredited thus cementing the strong foundations that we laid in creating the company and giving both our existing and future Clients the confidence that they are working with a very professional outsourcing partner.
A measure of our success is that in 2009 Sixty K one of our customer service agents won the Gold medal for the “World’s Best Customer Service Agent” at the Contact Centre World .com event in Las Vegas, and in 2010 we won awards for the “Best medium sized Outsourcer”, “Best Outsourcing Partnership” and “Best Trainer”.